‎GACA components October classification for air transport carrier providers, airports

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GACA issues October classification for air transport service providers, airports

Logo of Fundamental Authority of Civil Aviation (GACA)


The Fundamental Authority of Civil Aviation (GACA) issued an index to categorise air transport carrier providers and airports in line with the sequence of complaints filed by travelers to the authority at some level of October 2022.

The total complaints lodged by passengers to GACA at some level of October amounted to 812, when compared to almost 371 in October 2021.

Saudi Arabian Airlines (SAUDIA) recorded the least complaints at 12 per 100,000 passengers, with a closure charge of 92%. Flynas ranked 2d, with 16 complaints and a closure charge of 77%. In the period in-between, flyadeal got right here third with 26 complaints per 100,000 passengers, recording a closure charge of 30%.

The most frequent complaints for October were about label refund, and, lost and broken bags.

Prince Mohammed bin Abdulaziz Worldwide Airport recorded the lowest complaints, with one criticism for every 100,000 passengers, or 0.1%, amongst international airports that receive more than six million passengers every yr. The airport had a closure charge of 100%.

Abha Worldwide Airport got right here with the lowest complaints for every 100,000 passengers with three complaints, amongst international airports that receive lower than six million passengers every yr, with a closure charge of 100%.

In the community, Najran Home Airport recorded the lowest complaints for every 100,000 passengers with two complaints (a closure charge of 100%).